Returns & Exchanges
At Sprinkle, we want you to love every bite, but due to the perishable nature of our products, we offer a dedicated resolution process for any quality issues or delivery discrepancies. If your order arrives damaged or unsatisfactory, please notify us within 48 hours to initiate a replacement or refund.
Document the Issue
Take clear photos of the product and packaging, specifically highlighting any damage or quality concerns for our quality control team.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photos to start your claim.
Review Process
Our team will review your request within 24 business hours to determine if a full refund, store credit, or a replacement shipment is the best solution.
Receive Resolution
Once approved, replacements are shipped via express mail or refunds are processed back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing