Frequently Asked Questions
Everything you need to know about your Sprinkle orders.
How do you ensure the freshness of your products?
All Sprinkle products are made to order and shipped in climate-controlled packaging. We use airtight sealing techniques and expedited shipping to ensure your treats arrive as fresh as if they just left our ovens.
Do you offer options for specific dietary restrictions?
Yes, we offer a dedicated range of gluten-free, vegan, and nut-free options. Each product page features a full list of ingredients and allergen warnings to help you shop safely.
Where do you ship and how long does it take?
We currently ship nationwide. Standard shipping typically takes 3-5 business days, while our express option guarantees delivery within 1-2 business days to maintain optimal product quality.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 24 hours for a replacement or refund.
Do you provide catering or bulk discounts?
We love being part of your celebrations! Sprinkle offers tiered discounts for bulk orders over 50 units and custom catering packages for weddings, corporate events, and parties.